Shipping policy

Shipping Policy
Effective Date: August 2026

Thank you for shopping with 6&9 Skincare. We are committed to delivering your order safely and on time.

  1. Order Processing 
    Orders are typically processed within 1–2 business days after payment confirmation. • Orders placed on Sundays or public holidays will be processed on the next business day. • During sales, product launches, or other high-demand periods, processing times may be slightly longer.
    2. Shipping
    Timeline Estimated delivery timelines are: • Metro Cities: 2–5 business days • Tier 2 & Tier 3 Cities: 3–7 business days • Remote Locations: 5–10 business days Delivery timelines are estimates and may vary depending on your location, courier partner, weather conditions, or other unforeseen circumstances.
    3. Shipping Charges 
    Shipping charges, if applicable, will be displayed at checkout before payment. • Any promotional free shipping offers will be clearly communicated on our website.
    4. Order Tracking
    Once your order has been shipped, you will receive a shipping confirmation via email and/or SMS/WhatsApp (where applicable) containing your tracking details. 5. Delivery
    Please ensure that the shipping address and contact details provided at checkout are accurate. If a delivery attempt is unsuccessful due to an incorrect address, incorrect contact information, or the recipient being unavailable, re-delivery or return shipping charges may apply.
    6. Delayed
    Deliveries While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to: • Weather conditions • Natural disasters • Public holidays • Courier service disruptions• Government restrictions • Other circumstances beyond our control We appreciate your patience in such situations. 7. Damaged or Tampered Packages
    If your package appears damaged, tampered with, or opened at the time of delivery, we recommend that you: • Refuse to accept the package if possible. • Take clear photos of the package. • Contact us within 48 hours at customercare@69skincare.com with your Order ID and supporting photos.
    8. Incorrect Shipping Address
    Customers are responsible for providing accurate shipping information. 6&9 Skincare is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.
    9. International Shipping
    Currently, 6&9 Skincare ships only within India. If international shipping becomes available in the future, this policy will be updated accordingly.
    10. Contact Us If you have any questions regarding shipping or your order, please contact us:
    Email: customercare@69skincare.com
    Website: https://www.69skincare.com