Refund policy

Return, Refund & Cancellation Policy

Effective Date: August 2026

At 6&9 Skincare, we are committed to delivering high-quality skincare products. Due to the hygienic nature of skincare and cosmetic products, we have the following policy.

1. Order Cancellation

Orders can be cancelled before they are shipped.
Once an order has been shipped, it cannot be cancelled.
If cancelled before shipment, the full amount will be refunded to the original payment method within 5–7 business days.

2. Returns

For hygiene and safety reasons, all skincare products are non-returnable once delivered, except in the following cases:

You received the wrong product.
You received a damaged product.
You received a product with a manufacturing defect.
The product was delivered in a leaking or tampered condition.

3. Reporting a Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product:

Contact us within 48 hours of delivery.
Email us at customercare@69skincare.com with:
- Your Order ID
- Clear photos of the outer packaging
- Photos or a short video of the product
- A brief description of the issue

Requests made after 48 hours of delivery may not be eligible for replacement or refund.

4. Replacement

After our quality team verifies your request, we will either:

Send a free replacement of the same product, or
Issue a full refund if a replacement is not available.

5. Refunds

Approved refunds will be processed to the original payment method within 5–7 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

6. Products Not Eligible for Return or Refund

Returns or refunds will not be accepted if:

The product has been opened or used.
The seal has been broken after delivery.
The product has been damaged due to misuse, improper handling, or incorrect storage.
The request is made after the specified reporting period.
The request is based on personal preference, fragrance, texture, or dissatisfaction with results rather than a verified defect.

7. Delivery Issues

If your order is marked as Delivered but you have not received it, please contact us within 48 hours of the delivery notification. We will work with our courier partner to investigate and resolve the issue.